Frequently Asked Questions

Expert answers to your questions about our personalized skincare and professional treatments.

Are your products authentic Biologique Recherche formulas?

Yes, we are an authorized retailer. All products are sourced directly from the Biologique Recherche laboratory in France to ensure maximum potency and authenticity.

How can I determine the right products for my Skin Instant©?

We recommend a professional skin analysis with one of our trained experts. You can also use our online diagnostic tool to receive a personalized selection of Lotion P50 and targeted serums.

What is your shipping policy for delicate skincare products?

We offer temperature-controlled storage and expedited shipping to maintain the integrity of our active botanical and biological ingredients. Orders are typically processed within 24-48 hours.

Can I return a product if it has been opened?

Due to the high concentration of active ingredients and hygiene standards, we can only accept returns on unopened and unused products in their original packaging within 14 days of delivery.

Why does my Lotion P50 have a distinct scent?

Biologique Recherche products are formulated without artificial fragrances. The distinct scent is a result of the high concentration of raw, active ingredients like cider vinegar and sulfur.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.